by HYLMAN - Consulting Centrale

1.     Service Offering

This is a full service for HYLMAN to manage Framework mini-competitions, from seeking buy in to utilising the framework, and managing the engagement of suppliers. The exact scope of this service will vary depending on the mini-competition process specified within the chosen framework. A typical mini competition will involve HYLMAN carrying out the following:

Review the chosen framework to ensure it offers adequate governance and covers the requirement Support the development of a detailed specification of the requirements in
order to undertake the mini competition process. HYLMAN will not be required to provide clinical advice or other technical input which remains the responsibility of the client
Review the specification for completeness. Issue Invitation to Quote to all suppliers awarded on the chosen Framework Agreement
Carry out evaluation of the responses in accordance with the evaluation criterion detailed within the chosen Framework Agreement

2.   Programme and Project Management

2.1   Provide brief weekly updates to the client including:
·    Status of current projects
·    Planned projects
·    Any issues identified
2.2   Provide detailed quarterly reports to the client including:
·    Project status
·    Savings realised
·    Any known service issues
·    Identified risks
·    Contracts awarded
·    Any other reports to be agreed with the client
2.3   Applicable Key Performance Indicators (KPIs) will be agreed between the client and the successful tenderer at call off contract award. The following KPIs will apply as a minimum:
Work Plan and Project Delivery: Ensure all projects on the work plan are delivered in accordance with individual timelines and relevant procurement regulations. HYLMAN will provide a monthly report detailing project title, client lead, value, procurement process, timeline, anticipated savings and current status.
Audit Compliance: HYLMAN is to provide contracts/project information within 48 hours when requested by the client, or it’s appointed external auditors. Client Satisfaction: HYLMAN must ensure all stakeholders are satisfied with the procurement service. This will be measured through the completion of client feedback forms at the conclusion of each procurement project. Customer satisfaction must be minimum 90%. The client feedback forms will be developed by HYLMAN and agreed with the client prior to use. Promptness in dealing with client enquiries: HYLMAN must respond to all client enquiries within 48 hours of the request.

3   Training, Regulation and Legal Aspects

3.1     Maintain up to date knowledge and experience on all procurement related topics, in particular appropriate procedures, processes and policies/legislation, Cabinet Office Policy and strategy with specific understanding of the Health and Public Sectors.
3.2    Support the client on any challenges that may arise during and after the procurement process, and provide support on any dispute resolution.
3.3    Provide procurement guidance and updates on relevant procurement issues or challenges.
3.4    Provide advice on the risks associated with competition, transparency, equal treatment, quality and efficiency of the services being procured.
3.5    Implement and maintain an information and security management plan, and if requested, provide evidence of conformance to the Data Protection Act and any associated legislation.

4.  Customer Service and Support

4.1     Ensure regular communications with nominated client leads.
4.2    Escalate any issue that may occur to the relevant senior manager.
4.3    Work with a client’s procurement team to identify savings opportunities.
4.4    Inform and seek approval for all procurement projects through the delegatedpoint of contact within the client’s team.
4.5    Appoint a dedicated account manager as a single point of contact for the client’sprocurement team.
4.6    Advise on Freedom of Information request and obligations (where these relateto procurement activity undertaken for the client).